Handmade Pet Portrait Purse Beaded Dog Shoulder Bag

Royaltok ships personalized products from India to customers in the United States, United Kingdom, and Canada. This policy explains our order handling, estimated delivery times, shipping charges, and customs arrangements.

1. Shipping Destinations

We currently ship to:

• United States
• United Kingdom
• Canada

Shipping availability for your delivery address is confirmed at checkout.

2. Order Handling and Dispatch

Orders are processed and dispatched within 3–5 working days after order confirmation.

This handling period includes order preparation, personalization, quality checks, and packaging before the parcel is handed over to the courier.

Please provide complete and accurate personalization details when placing your order. If we need clarification, preparation may be delayed while we wait for your response.

Working days are Monday through Friday, excluding public holidays.

3. Estimated Delivery Times

Our estimated total delivery time is 10–15 working days from order confirmation.

DestinationEstimated Total Delivery TimeUnited States10–15 working daysUnited Kingdom10–15 working daysCanada10–15 working days

These estimates include the 3–5 working days handling period, personalization, and international shipping. Handling time is not added on top of the stated delivery estimate.

Delivery times are estimates and are not guaranteed. Public holidays, customs inspections, courier disruptions, incorrect addresses, or circumstances outside our control may affect delivery.

4. Shipping Charges

Any applicable shipping charges are displayed at checkout before payment.

Shipping costs may vary depending on the destination and the items ordered. Please review your order total, including shipping charges, before completing your purchase.

5. Customs Duties and Import Taxes

Orders to the destinations listed above are shipped using DDP (Delivered Duty Paid) service.

Under this arrangement, applicable import duties and taxes are covered by RoyalTok. Customers should not be required to pay additional import duties or taxes upon delivery.

If a courier requests an unexpected customs payment, please contact us through our Contact Information page before making the payment so we can investigate.

DDP shipping does not prevent customs inspections, which may occasionally delay delivery.

6. Order Tracking

Once your order has been dispatched, we will provide the available tracking information using the contact details supplied with your order.

Tracking updates may take time to appear after the courier receives the parcel.

7. Delivery Addresses and Changes

Please check your delivery address, postal code, email address, and phone number before placing your order.

If you need to correct an address, contact us as soon as possible. We will try to accommodate changes before dispatch, but address changes cannot be guaranteed once the parcel has been handed over to the courier.

An incomplete or incorrect address may cause delivery delays or result in the parcel being returned.

8. Delayed, Missing, or Returned Parcels

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review the tracking information and, where necessary, request an investigation with the courier.

If a parcel is returned because delivery could not be completed, contact us to discuss the available options. Any applicable redelivery charge will be explained before a replacement shipment is arranged.

9. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and clear photographs of the item and packaging.

Please retain the packaging while we investigate. We will assess the issue and explain the available resolution in accordance with our Refund Policy and applicable consumer rights.

10. Returns and Refunds

For information about returns, cancellations, and refunds, including conditions relating to personalized products, please read our Refund Policy.

11. Contact Us

For shipping questions or assistance with an order, please use the contact details on our Contact Information page.

Include your order number, if available, so we can assist you efficiently.